project management

Critically evaluate the services that an organization with which you are familiar, offers in terms of experience and outcomes from both a customer and an organization perspective. Your response should include reference to emotional process mapping and include at least one customer experience map.

Focus this assignment on a single service offered by the organization.

This assignment answer must be grounded in an appropriate theoretical framework and show evidence of comprehensive original research (minimum 6 academic sources in addition to the core text book) into the subject matter. It is expected to provide insight and argument and not simply provide a description of the subject matter

The maximum word count for this assignment is 2,000 words +/-10%

Full references must be given for all sources using only the Harvard Referencing Convention

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