Mba-fpx5002 1 assesment 2nd draft leadership critical thinking in

MBA-FPX5002 MBA Leadership Critical Thinking in Action 3 pages without a cover page




Capella University


Please be sure to review all of my comments throughout your assessment. Please note that I only point out an error occurrence once and it is your responsibility to look for other possible occurrences.

Critical Thinking in Action


VUCA was initially introduced by United States Army War College. Currently, VUCA is utilized to motivate the development of business regions and inspiring leaders, employees and others. The main purpose of this document is to analyze how Panera Bread resolved the mosh pit issue and involved the VUCA notion and coming up with solutions to minimize client time of waiting (Kallet, 2014). Please note that the main purpose of this paper is to learn from Panera’s problem and to use the knowledge gained to focus on another problem of your choice. The paper will as address how Nokia failed to incorporate VUCA to their organization as well as offer the best recommendation. I Academic papers needs to be written in third person. Please see my Welcome Announcement. Please note that this is the only assessment that you need to write in third person for this course. will finally discuss the relevance of thinking critically and VUCA notion of a business leader.

In your introduction you also need to discuss how Panera used critical thinking. Please note that critical thinking and VUCA are two different tools.

Panera Bread Situation 

Panera Bread had an issue since there were long lines, and clients were complaining of a long wait on the queue. Ron Shaich, who was the chief executive, realized that the clients were undergoing “mosh pit.” The worst part about this issue was the fact that the clients would receive services and sometimes get that they received the wrong products. The utilization of VUCA strategy, St. Louis foundation chain established resolution, which included the method of online ordering. There existed uncertainties since to make the online ordering process functional. However, the process eventually runs smoothly. The online complexity for ordering was significant for Panera Bread clients. The notion of ordering online brought more clients to the organization and also attracted the interest of shareholders (Lamberg et al., 2019). The organization then shifted to a more fruitful idea of delivering the ordered products to the customers. 

The best recommendation is that the mobile order receiver to advance clients experience and reduce the waiting time. Mobile orders allow one to take all the customer’s requirements to the exact location of the client and immediately receive payments from the client. This strategy will minimize the time for waiting since the service would instruct the kitchen on the given order. Chick-Fil-A is the best example when it deals with the client’s satisfaction. Chick-Fil-A have workers using the mobile order tool to get rid of the wait time as well as minimize traffic in the restaurant. This system is also motivating clients to install the system app where clients can place an order before reaching at the outpost local point and picking the order from the designated counter without waiting on the line (Paul & Elder, 2019). A perk is also doing this where the customer receives some points for every food they purchase from the online platform. Including this, to Panera Bread strategy, there is a chance of offering clients with individualized and convenient experience.


The other organization I selected was the Nokia Company. This company was crown as the world leader dealing with the market of mobile phones. Nokia is a communication organization that was a market leader in the past, but the company has fallen off because of competition from organizations such as Samsung and Apple. However, since 2007 their products were battery was said to be defective. Apple represents the use of VUCA since it is always a step ahead of it is always keeping up with the trend. Nokia has lost its customers since they are never up to date with the present technology (Van Phan & Horneman, 2017). If the company had a visionary leader, they would have won the market competition, which means that there is a need for the organization to focus more on getting a good leader.

It is apparent that Nokia has a problem with being innovative.

Critical Thinking 

Through critical thinking, a leader can benefit much because it improves decision-making and problem-solving skills. When tools of critical thinking are utilized during various problem reviewing one gets new ideas and perspectives. Critical thinking helps a leader in making decisions and creating goals. The critical thinking framework includes; conclusion, decision, and clarity. Clarity aids in comprehending the issue, conclusion aids in planning the next step, which brings about making of the decision.

Please be sure to apply Nokia’s problem to the critical thinking framework.

Where is your:

 to describe an evidence-based recommendation for this company to improve. You can create your own unique recommendation, or show how critical thinking applied to a solution that someone else came up with already or applied, which you read about in your research (1–3 paragraphs).


You require to be thinking outside the box and to have the skills of solving a problem when dealing with VUCA. For a company like Nokia and Panera Bread to reduce its effects, it needs to comprehend ambiguous challenges and have strategies in place. Both companies require complexity in their planning procedure, which needs clarity (Vuori & Huy, 2016). Uncertainties will influence their organization by improving their skills, which is either strategy or critical thinking skills. The model of VUCA is a wonderful symbol for the leaders who need to steer their companies through troubled waters and turbulent.  

Please be sure to discuss how all four elements of VUCA could affect the problem and then discuss how all four elements of VUCA could affect your recommendation.


For readiness in leading in a complex environment, enterprises heads require to detect patterns in what is trendy with the larger picture, and also the ability to understand the particulars while being supple enough to familiarize to the needs of the personal market. Panera Bread did a better job with integrating ideas of VUCA. However, I think Panera Bread would acquire more benefits through orders of mobiles from device takers. The failure of Nokia was because they lacked to incorporate the significance of software; rather, it focused on its physical appearance. The reaction of Nokia was too slow to the changes in the world. Incorporating critical thinking by leaders should be important in enterprises where it aids in improving employee productivity and relations with customers.

To ensure that your references start on a fresh page always as required, insert a ‘Page Break’. Here is a source that shows how to do so:

Kallet, M. (2014). Think smarter: Critical thinking to improve problem-solving and decision-making skills. Hoboken, NJ: Wiley. Retrieved from

Lamberg, J. A., Lubinaitė, S., Ojala, J., & Tikkanen, H. (2019). The curse of agility: The Nokia Corporation and the loss of market dominance in mobile phones, 2003–2013. Business History, 1-47. Retrieved from

Paul, R., & Elder, L. (2019). The miniature guide to critical thinking concepts and tools. Rowman & Littlefield. Retrieved from

Van Phan, V., Yu, L., & Horneman, K. V. (2017). U.S. Patent No. 9,538,416. Washington, DC: U.S. Patent and Trademark Office. Retrieved from

Vuori, T. O., & Huy, Q. N. (2016). Distributed attention and shared emotions in the innovation process: How Nokia lost the smartphone battle. Administrative Science Quarterly61(1), 9-51. Retrieved from

Please be sure to:

–  Use a hanging indent for all references.

–  De-activate active hyperlinks.


As stated above, your main focus needs to be on Nokia and its problem. All discussion about Panera is typically only in the introduction. You review the Panera problem to gain knowledge from others’ experiences to help you resolve other problems.

Please review the instructions, the scoring guide, and my comments above as you start on your editing process. Doing this will help you to address that is required.

This assessment is a great learning experience. You get to learn how a leader can use other organizations’ solutions to problems, along with learning what is needed for assessments and how to use the instructions and scoring guide to your benefit.

Please see my comments below and in your graded assessment that is attached. (Please note that is you are using the Capella App, you will need to enter the courseroom via the website to see and view the attachment.)

Dr. Z-P



Provide an overview of a business situation.COMPETENCY

NON_PERFORMANCEDoes not provide an overview of a business situation.BASICProvides an overview of a business situation, but it is incomplete or does not accurately depict the situation.PROFICIENTProvides an overview of a business situation.DISTINGUISHEDProvides a concise and succinct overview of a business situation.


It is apparent that Nokia has a problem with being innovative and offering customers new features/products/etc.


Apply a critical thinking framework to a business situation.COMPETENCY

NON_PERFORMANCEDoes not apply a critical thinking framework to a business situation.BASICApplies a critical thinking framework to a business situation but applies it incorrectly.PROFICIENTApplies a critical thinking framework to a business situation.DISTINGUISHEDAnalyzes a business situation using a critical thinking framework and explains how each step contributes to a better understanding of the situation.


Please apply Nokia’s problem to Kallet’s critical thinking framework.


Recommend an evidence-based solution to a business situation.COMPETENCY

NON_PERFORMANCEDoes not recommend an evidence-based solution to a business situation.BASICRecommends a solution but does not provide supporting evidence.PROFICIENTRecommends an evidence-based solution to a business situation.DISTINGUISHEDRecommends an evidence-based solution to a business situation and describes the potential outcome of the solution.


You need to make a recommendation based on your critical thinking framework discussion. Please be sure to include evidence (research) that it will work.


Explain how VUCA can affect a business situation and a recommended solution.COMPETENCY

NON_PERFORMANCEDoes not explain how VUCA can affect a business situation or a recommended solution.BASICExplains how VUCA can affect either a business situation or a recommended solution, but not both.PROFICIENTExplains how VUCA can affect a business situation and a recommended solution.DISTINGUISHEDExplains how VUCA can affect a business situation and a recommended solution, and identifies ways to determine if elements of VUCA are present.


More details are needed as indicated in your graded assessment.


Develop text using organization, structure, and transitions that demonstrate understanding of the relationship between the main topic and subtopics.COMPETENCY

NON_PERFORMANCEDoes not include all components, and organizes text inappropriately for the assessment.BASICProvides an unclear introductory statement and/or presents the text in paragraphs with unclear main ideas and/or transitional phrases.PROFICIENTDevelops text using organization, structure, and transitions that demonstrate understanding of the relationship between the main topic and subtopics.DISTINGUISHEDDevelops a strong introductory statement and organizes text with skillful transitions into paragraphs with clear main ideas, sufficient evidence, analysis, and linking information.


As indicated in your graded assessment, analysis is needed in your critical thinking section, a clear main idea is needed in your recommendation section, analysis is needed in your VUCA section, and linking information is needed in your introduction.


Integrate appropriate use of scholarly sources, evidence, and citation style.COMPETENCY

NON_PERFORMANCEIncludes plagiarized information.BASICDoes not synthesize information from sources and/or the credibility of the sources is questionable, with many flaws in APA citation style.PROFICIENTIntegrates appropriate use of scholarly sources, evidence, and citation style.DISTINGUISHEDIntegrates and synthesizes evidence from credible, scholarly, and professionally sound sources, with minimal flaws in APA citation style.


I have made suggestions for improvements.


Convey clear meaning in text through sound grammar, usage, word choice, and mechanics.COMPETENCY

NON_PERFORMANCEObstructs meaning due to errors in sentence structure, grammar, usage, word choice, or spelling.BASICInterrupts meaning due to errors in sentence structure, grammar, usage, word choice, or spelling.PROFICIENTConveys clear meaning with minimal issues in grammar, usage, word choice, spelling, or mechanical errors.DISTINGUISHEDProduces complex and concise text that conveys clear meaning, with no errors in grammar, usage, word choice, spelling, or mechanics.


I have made suggestions for improvements.









Write a 3-page academic paper in which you describe a business situation, apply a critical thinking framework to the situation, and recommend evidence-based solutions to the situation. Explain how the concepts of VUCA (volatility, uncertainty, complexity, and ambiguity) could affect both the situation and the solution.


This portfolio work project will give you practice with academic writing expectations, while still being work relevant. Many organizations have relationships with professional associations and contribute written articles regularly to newsletters and other publications. In addition, some organizations expect leaders to participate in conferences and seminars, where written work must be submitted using an academic style.

While you are playing the role of a new leader in an organization, remember that you are also writing a paper that will be evaluated by an instructor. Thus, you want to make it easy for the instructor to clearly see that you have demonstrated the outcomes of the assessment. Do not make your instructor search for information; guide them to it. How? By double-checking the scoring guide and ensuring that you have clearly demonstrated each of these competencies at what you believe is the Distinguished level.

Read the following and think about how Panera used critical thinking and an understanding of VUCA to solve their mosh pit problem. Pay attention to Kallet’s critical thinking framework in particular.

Then, find another company with a problem they need to fix. You may use NASA, BP, or United Airlines, all of whom have had numerous high-profile problems to solve in recent years, if you wish. Or, you may choose a company that you know has an issue. If you are unsure who to use, try searching “Companies with customer service problems” online and you will get a lot of ideas, though your problem does not have to be about customer service.

In an APA-formatted paper:

  1. Summarize the problem you researched. Then, apply Kallet’s critical thinking framework to describe how the leadership of this company should think through the problem to create a solution. Finally, give at least one evidence-based solution—either that you came up with through your research or that you read the company is going to or did employ. Next, describe what VUCA considerations the leadership must keep in mind as they implement this solution.
  2. Work on being concise but thorough, keeping academically formatted paper to no more than four double-spaced pages.
  3. Be sure your paper includes, and is organized, as follows:
    • Introduction: Write an introduction that tells the reader what to expect of this paper (1 paragraph). It would be most effective to include a brief mention that leaders at Panera Bread effectively used an understanding of critical thinking and VUCA to solve their mosh pit problem and that this paper applies a similar framework to solving whatever problem in the organization you chose. Choose an organization with a problem you can research.
    • Problem: Describe the problem that you will be solving for another company, describing the situation (1–3 paragraphs).
    • Thinking Critically: Apply the framework for critical thinking as outlined by Michael Kallet in the Think Smarter e-book to the problem you identified to describe an evidence-based recommendation for this company to improve. You can create your own unique recommendation, or show how critical thinking applied to a solution that someone else came up with already or applied, which you read about in your research (1–3 paragraphs).
    • Applying VUCA: Explain how VUCA could affect both the situation and your recommendation, and any important considerations for management in implementing the recommended solution (1–2 paragraphs).
    • Conclusion: Write a conclusion that wraps up and summarizes your document (1 paragraph). The Capella Writing Center, linked in the MBA Program Resources under Writing Skills, has good information on how to write an effective conclusion.
    • References: Include at least two APA-formatted citations in your paper.


Write a 3–to the 4-page academic paper following APA style and formatting. Refer to the writing resources in the MBA Program Resources in the courseroom navigation panel, especially paying attention to the MBA Academic and Professional Document Guidelines, under Writing Skills.


By successfully completing this assessment, you will demonstrate your proficiency in the following course competencies through corresponding scoring guide criteria:

  • Competency 2: Apply leadership strengths and behaviors to workplace situations.
    • Apply a critical thinking framework to a business situation.
    • Explain how VUCA can affect a business situation and a recommended solution.
  • Competency 3: Recommend evidence-based strategies for leading and collaborating in complex environments.
    • Recommend an evidence-based solution to a business situation.
  • Competency 4: Communicate effectively through academic and professional writing.
    • Provide an overview of a business situation.
    • Develop text using organization, structure, and transitions that demonstrate understanding of the relationship between the main topic and subtopics.
    • Integrate appropriate use of scholarly sources, evidence, and citation style.
    • Convey clear meaning in text through sound grammar, usage, word choice, and mechanics.

Faculty will use the scoring guide to review your deliverable as if they were your boss. Review the scoring guide prior to developing and submitting your assessment.

Note: Faculty may use the Writing Feedback Tool when grading this assessment. The Writing Feedback Tool is designed to provide you with guidance and resources to develop your writing based on five core skills. You will find writing feedback in the Scoring Guide for the assessment, once your work has been evaluated.


This portfolio work project demonstrates your competency in applying knowledge and skills required of an MBA learner in the workplace. Include this in your personal ePortfolio. See MBA Program Resources for more information on ePortfolio.


Make sure you note this is an academic paper for the first paper. That means you will have a title page, your document pages double spaced, and a reference page.

Your Academic paper should have the following setup:

Academic Paper

File Naming


Cover Page

Cover page (Header, page number at the top righthand corner, a third down the page, document title, learner’s name, professor’s name, Capella University, and date).


Double-space entire document


One-inch margins at the top, bottom, and both sides.

Font Type

Times New Roman

Font Size



Running head: in the header


Heading Style

Table of Content

It is not needed, unless specified in the directions.






Citations APA

Reference Page

References APA


All documents should be written in a clear, concise, using APA grammar rules, and APA citations a,nd formating.

Tables, Graphs, Figures

Encouraged, see separate information on sthe ubject.

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