CUSTOMER SERVICE MANAGEMENT AND COMPLAINTS RESOLUTION

1) DESCRIBE THE IMPORTANCE OF ANTICIPATING CUSTOMERS’ NEEDS AND PREFERENCES
2)SET CUSTOMER SERVICE STANDARDS
3) ENSURE STAFF MAINTAIN CUSTOMER SERVICE STANDARD
4)ALLOCATING RESOURCES APPROPRIATELY
5)DESCRIBE POSSIBLE ACTIONS TO PREVENT PROBLEMS
6)IDENTIFY CAUSES OF COMPLAINTS
7)DESCRIBE THE COMPLAINTS PROCEDURE
8)MAINTAIN RECORDS OF COMPLAINTS
9)USE CUSTOMER FEEDBACK TO MAKE IMPROVEMENTS

PLEASE THIS IS AN ASSIGNMENT AND KINDLY INCLUDE REFERENCES AS THEY WILL BE PLAGIARISM CHECK FOR THIS ASSIGNMENT
IT SHOULD BE WRITTEN ON A SELECTED HOTEL CALLED “VILLA MONTICELLO”.Example: At Villa Monticello,the front office staff are very courteous,the management ensure that…..

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