Using the data on call volume in the case, select a forecasting model to forecast the short-term demand. Justify why this model was selected over other forecasting models. Support your position. I would choose the statistical forecasting model, because, statistical methods can be categorized as time-series methods, that can extrapolate historical time-series data. (Collier & Evans, 2013 page 234) To get a good statistical analysis you need a call by call or record of detail event history. You can calculate a simple summary of how long it took the call to be answered, and how long it took the representative to resolve the call. Like the simple moving average, it calculates the random fluctuations in a time series and it would work with the data in the case study because the number of calls that are taken are fluctuating up and down each week
APA FORMAT, ORIGINAL WORK, NO PLAGIARISM, 1 REFERENCE PARTS, PART 1 PLEASE RESPOND IN 275 WORDS, PART 2 COMMENT TO THIS DISCUSSION NO LESS THE 175 (PLEASE AGREE WITH ONE OF THE STATEMENTS AND FIND ADDITIONAL INFORMATION)
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